Question 1

How many devices can I use to log in?

Accepted Answer

It’s a single-user premium App. You can only log-in on ONE SINGLE device that is registered with us.

Question 2

Do video work on all devices?

Accepted Answer

To watch videos on iOS, you need iOS version 14 and above, and for Android, you need version 10 and above. Minimum RAM required is 6GB for the application to function properly. However, there are few devices which are not supported because of security reasons. Lenovo K3 Note, Lenovo K5 Note, Asus Zen phone, Xiaomi Redmi 4a, Other Redmi models, Lava phones, Redmi Note 9 Pro, Real Me 6 and POCO M2 Pro. The above list is also device specific, which means some phones of the above models can support content, while others may have issues. If you have any of the above mentioned devices, we advise you to first play one of the free videos in the app on your device before going for a Premium plan.

Question 3

What will happen to my plan if I change my device?

Accepted Answer

Your plan will be associated with your device, phone number and email ID you use while subscribing. In case you want to change the device associated with your account, you need to contact our team on +91-7011183757 or email support@econceptual.com. Please note that if you change your device, all your data, bookmarks, tests and usage are safe online. However, the downloaded videos will be lost in the process of device change. This is a single fixed-device app. If your device has already been changed once, please remember that we cannot change the device again before 90 days.

Question 4

How many times can I watch the videos?

Accepted Answer

You can watch the videos unlimited times during the subscription of your pack.

Question 5

On how many devices can I play the videos at a single point of time?

Accepted Answer

Conceptual Medicine is a Single User Premium App. Once you subscribe, you can access the App on the same single device you subscribed from.

Question 6

Can we install the App in iPad, Tablet & Laptop?

Accepted Answer

Conceptual Medicine App can be installed in iPad and Tablet but not in Laptop due to security reasons.

Question 7

What is the refund policy?

Accepted Answer

All purchases will be final and no refund request will be entertained under any circumstances.

Question 8

What will happen to my plan if I change my contact number?

Accepted Answer

The registered number cannot be changed as it is linked with your subscription. A different phone number is treated as a different ID and can only be changed if you subscribe again with the new number.

Question 9

Does App work on iOS 9?

Accepted Answer

No, App works on iOS version 14 and above.

Question 10

Whom do we contact for my Technical Assistance?

Accepted Answer

For Technical Support, please contact Our Technical Team via the In-app Chat or email support@econceptual.com.

Question 11

Whom do we contact for any other Assistance?

Accepted Answer

For any other Assistance, please contact us on our Helpline at +91-7011183757 or email support@econceptual.com.

Question 12

What will happen if I take a screenshot of the content in the App?

Accepted Answer

Taking a Screenshot is Prohibited. In case you take a screenshot, your plan will be suspended for a minimum of 30 days and if done repeatedly, your Subscription gets suspended permanently.

Question 13

Can The In-App Notes be downloaded from Conceptual Medicine Application?

Accepted Answer

Due to security and copyright reasons, the feature to download notes from the application is unavailable.

Question 14

Is Softcopy available for Hardcopy Notes?

Accepted Answer

The softcopy version of hardcopy notes is not available.

Question 15

Will in-app notes be available as PDF to Premium subscribers?

Accepted Answer

Due to security and copyright reasons, the PDFs of in-app notes are not available. The subscriber can view the notes directly in the application.

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